Securely in our Distributor-Run Retail Store - Click Here
Business Day* Delivery on most items - P.O. Box delivery OK)
"Distributor-Run Store Only
Specials" are available only through our Distributor-Run store and not
through factory-direct ordering above.
Securely in our Distributor-Run Store - Click Here
We Accept at our factory- direct store.
Shipping Charges and Policies
For Factory-Direct orders, DWG will fill and ship the order to you, charging the
Suggested Retail price plus 9% shipping and handling (minimum $8.95 US/ $12.75
(13%) for HI, AK, PR & Canada) and
any applicable Sales Tax (in Kansas, Nevada, Indiana, Puerto
Rico and Canada) . Shipments going to Hawaii, Alaska and Puerto
Rico will be charged an additional $6 surcharge per box. There is a 15%
HST on all orders to Nova Scotia, New Brunswick, and Newfoundland and 0% GST.
All other Canadian provinces have a 7% GST.
Distributor-Run Store shipping rates vary slightly
(but you get the products in 2 - 3 business days depending on where you live).
The rates are available
at the bottom of the Ordering Page
* U.S. Factory-Direct orders are processed
the day they are received (unless it is after business hours) and are shipped by
UPS the next business day. This means if you order on Friday during business
hours, it will ship via UPS
on Monday. If you order on Sunday, it will be shipped Tuesday. Please do not
count the day you order or the weekend when estimating when your order will
For the quickest 2 - 3 business day
delivery (depending where you live), please order from our U.S.
Store which ships from an Authorized DWG Distributor the next business day
(in many instances the same day the order is placed but this is not guaranteed) and utilizes
Priority Mail for most product orders unless otherwise posted that 2 - 3
delivery is not available. Also visit the
DISTRIBUTOR-RUN WEB STORE for quick delivery and
discounted prices in Canada.
Returns and Exchanges
DWG International will gladly make a refund or
exchange any products purchased through DWG International's Retail Direct
Program for any reason with a valid receipt/Invoice and it was purchased within 30 days.
Please note that shipping is not refundable. Please send back the unused
portion of the product, your original invoice and a note stating why you are
returning the product to the address listed below.
Return Factory Direct Purchases by US Postal Mail, UPS, or FedEx to:
301 W Grimes Lane
Bloomington, IN 47403
The same policy applies to
DWG products purchased through our distributor-run PayPal store however the
items are to be returned to the Authorized Distributor sending you the DWG
products. Please e-mail the distributor you received a confirmation e-mail from
for return instructions. That confirmation e-mail is your receipt and proof of
Any questions about this policy please write to us at firstname.lastname@example.org